Terms & Conditions

Introduction

These General Terms and Conditions form an agreement between you, the user (“User”), and Lumière (“Us” or “We”). This agreement, including our Privacy Policy, outlines your rights and obligations, details our data practices, and describes the services we provide. We encourage you to review these terms carefully to ensure you understand your rights and our responsibilities fully.

By accessing and using our website to purchase diamond jewelry and related products, you acknowledge that you have read, understood, and agreed to these terms. If you do not agree, please refrain from using our services. For any questions, feel free to contact us via the methods listed on our website.

Lumière is committed to providing exquisite, high-quality lab-grown diamond jewelry. Our goal is to ensure a seamless shopping experience, from browsing to receiving your order, and offering excellent customer support throughout your journey with us.

Scope of Terms

These Terms apply to all users of our website and customers purchasing products from Lumière. They govern your use of the site, your relationship with us, and your rights and obligations under applicable laws.

In addition, our Privacy Policy and Cookie Policy form part of these Terms.

Eligibility to Purchase

To place an order, you must:

• Be at least 18 years old.

• Provide accurate personal and payment information.

• Agree to these Terms and Conditions.

Contract Formation

A binding purchase agreement is formed when:

1. You place an order through our website.
2. We send an order confirmation email to the email address you provided.

We reserve the right to cancel orders in cases of suspected fraud, incorrect pricing, or unavailability of the product.

Products and Pricing

• All products displayed on our website are subject to availability.

• Prices are listed in EUR (€) and include VAT.

• We make every effort to ensure accurate product descriptions and pricing. However, errors may occur. If we discover a pricing error, we will inform you and give you the option to reconfirm or cancel your order.

Shipping and Delivery

We offer free shipping to all EU countries with no minimum order amount.

Delivery Times

• Estimated delivery times will be provided at checkout. These are estimates and not guaranteed.

• Delivery times may vary depending on the destination country and external factors beyond our control (e.g., customs delays, courier disruptions).

Order Tracking

• You will receive a tracking number once your order is dispatched.

Shipping Restrictions

• We currently ship to all EU countries. If you reside outside the EU, we regret that we cannot process your order at this time.

Returns and Refunds

We want you to love your Lumière purchase. However, if you are unsatisfied, you have the right to return your order within 14 days of receiving it, in compliance with the EU Consumer Rights Directive.

Conditions for Returns

• Products must be unused, unworn, and returned in their original packaging with all accompanying documents.

• Exclusions: Custom-made products, such as items with engravings or made-to-order designs, are not eligible for returns unless defective.

Return Process

1. Notify us within 14 days of receipt by contacting [email protected].
2. Ship the item back to us within 14 days of notifying us.
3. Include proof of purchase and a completed returns form (provided upon request).

Return Shipping Costs

The customer is responsible for all return shipping costs.

Refunds

• Refunds will be processed within 14 days of receiving the returned item.

• Refunds will be issued to the original payment method.

• Shipping costs (if any) are non-refundable unless the return is due to a defective product.

Warranty and Guarantee

All Lumière products come with a 2-year guarantee covering manufacturing defects.

What is Covered

• Manufacturing defects, including loose stones or defective clasps.

What is Not Covered

• Damage caused by improper use, accidents, or wear and tear.

• Alterations made by unauthorized third parties.

How to Make a Warranty Claim

1. Contact us at [email protected] with proof of purchase and a description of the issue.
2. We will assess the claim and provide instructions for repair, replacement, or refund as appropriate.

Payment

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, etc.)

• Bank Transfers (where available)

All payments are processed securely. Your payment information is encrypted and handled by trusted payment providers.

Liability

To the fullest extent permitted by law:

• Lumière is not liable for indirect, incidental, or consequential damages arising from your use of our website or products.

• Our total liability for any claim is limited to the amount you paid for the product in question.

• We are not responsible for delays or failures caused by events outside our reasonable control (e.g., force majeure).

Intellectual Property

All content on our website, including text, images, and logos, is the property of Lumière or our licensors. You may not copy, distribute, or reproduce any content without our prior written consent.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Poland. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Poland.

Complaints and Dispute Resolution

If you have a complaint, please contact us at [email protected].

In accordance with EU law, you may also use the Online Dispute Resolution (ODR) Platform to resolve disputes: https://ec.europa.eu/consumers/odr.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services or legal requirements. Continued use of our website after such changes will constitute your agreement to the updated Terms and Conditions.

Company Information

Lumière is operated by Nova Group Sp. z o.o. Below are our company details for your reference:

Nova Group Sp. z o.o.

Żurawia 6/12 lok. 745, 00-503 Warszawa, Poland

TAX ID: PL7011215529

REGON: 529224431

Contact Us

If you have any questions or concerns about these Terms and Conditions or our services, please contact us via the methods provided on our website.