Shipping and Delivery Policy

Introduction

At Lumière, we are committed to ensuring that your shopping experience is seamless and enjoyable. This Shipping and Delivery Policy outlines everything you need to know about how we deliver your orders, including costs, timelines, and other important details.

Shipping Destinations

We currently ship to all countries within the European Union (EU).

Unfortunately, we are unable to process orders for delivery outside of the EU at this time.

Shipping Costs

We offer free shipping on all orders to EU countries, with no minimum order amount required.

There are no additional fees for standard shipping, regardless of the order size or destination within the EU.

Delivery Timeframes

We strive to ensure that your order reaches you as quickly as possible. Below are the estimated delivery times:

European Union: 3–7 business days

Processing Times

• Orders are processed within 1–2 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

Please note: Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or courier disruptions.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your shipment’s progress through the courier’s website.

If you encounter any issues with tracking, please contact us at [email protected], and we’ll be happy to assist.

Delivery Terms

Successful Delivery

• Deliveries are made to the address provided during checkout.

• It is the customer’s responsibility to ensure that the shipping address is correct and accessible.

Failed Delivery Attempts

• If the courier is unable to deliver your order (e.g., due to an incorrect address or inability to access the property), they may leave a notification or attempt redelivery.

Lost or Damaged Packages

• If your order is lost or damaged during transit, please notify us immediately at [email protected].

• We will work with the courier to resolve the issue and, if necessary, arrange for a replacement or refund.

Customs and Duties

As all orders are shipped within the EU, there are no customs duties or additional taxes applied to your purchase.

If you are located in an EU country where import duties apply under special circumstances (e.g., certain territories), you are responsible for covering those costs.

Changes to Shipping Information

If you need to update your shipping address or any other details, please contact us immediately at [email protected].

Changes can only be made before the order is dispatched. Once an order is shipped, we cannot modify the delivery details.

Delivery Delays

While we aim to deliver your order within the estimated timeframes, delays can occasionally occur due to factors beyond our control, including:

• Severe weather conditions.

• Customs clearance issues.

• Courier disruptions.

If your delivery is delayed, we will do our best to keep you informed and assist in tracking your package.

Unclaimed Packages

If a package is returned to us because it was unclaimed or the delivery address was incorrect, we will contact you to arrange redelivery. Any additional shipping costs incurred will be the customer’s responsibility.

Cancellation of Orders

If you wish to cancel your order, please contact us immediately at [email protected].

• Orders can only be canceled before they are shipped.

• If the order has already been shipped, you may need to follow our Returns and Refunds Policy to return the product once it is delivered.

Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, please don’t hesitate to reach out by visiting our contact page.