Frequently Asked Questions
How can we help?
Your Questions, Answered
Welcome to the Lumière FAQ page, where we aim to provide clarity as brilliant as our diamonds.
PRODUCT
We recommend regular cleaning to ensure its lasting brilliance. Avoid exposing your jewelry to harsh chemicals and extreme temperatures. Please visit our jewlery care section to learn more.
At Lumière, we are committed to providing our customers with the highest possible quality, ensuring that our jewelry is crafted to last and be treasured for years to come.
This commitment is why we exclusively use 18k gold, a superior alloy that blends 75% pure gold with 25% other metals such as copper and silver. This specific composition not only boosts the gold’s durability and hardness, making it ideal for everyday wear, but it also retains the deep, warm luster associated with pure gold. 18k gold strikes the perfect balance between purity and practicality, ensuring that our pieces are both breathtaking and resilient. In contrast, 14k gold, which contains only 58.5% gold, has a subtler color and less vibrancy. While 24k gold is more vibrant due to its higher purity, it is also more malleable and prone to damage from knocks and bumps.
By choosing 18k gold, we provide our customers with the best of both worlds: durability and undeniable luxury.
Absolutely not! At Lumière, our jewelry is crafted to last a lifetime. We use solid 18k gold—not vermeil or gold-plated—ensuring our pieces are robust enough for everyday wear. You can confidently wear our jewelry all day, every day, whether you’re working out, showering, or sleeping.
No, we do not use vermeil or plated gold. Lumière is committed to the highest standards of quality, which is why we exclusively use solid 18k gold in all our pieces. This choice ensures our jewelry not only looks luxurious but also stands the test of time.
Your Lumière piece is designed to last a lifetime.
While it is safe to wear your jewellery in the shower, we recommend removing it before swimming, especially in chlorinated or saltwater, as these environments can be harsh on metals and might dull the sparkle of your diamonds. To ensure your piece remains in excellent condition, we recommend avoiding exposure to harsh chemicals and extreme temperatures.
Yes, Lumière exclusively features lab-grown diamonds. We choose these diamonds for their sustainability and ethical advantages, as they are produced in a way that’s gentler on the planet. Not only are they more affordable, but our controlled manufacturing process often surpasses the clarity and color of mined diamonds, consistently offering you superior quality and exceptional value.
Yes, every diamond piece of jewelry you purchase from Lumière comes with a GIA or IGI certificate of authenticity. This certificate ensures that your item has undergone rigorous quality control checks, confirming its authenticity and high quality.
At Lumière, we pride ourselves on the exceptional quality of our diamonds. Each of our lab-grown diamonds is GIA or IGI certified, ensuring they meet the highest standards of clarity, color, cut, and carat weight.
clarity: VS1, VVS2, VVS1
color: D, E, F
cut: excellent
No, lab-grown diamonds, like their natural counterparts, exhibit a range of colors and clarities because they are created by emulating natural conditions. This means that lab diamonds also vary according to the 4Cs—color, clarity, cut, and carat. However, at Lumière, we exclusively offer lab-grown diamonds that meet exceptionally high standards.
Yes, absolutely. Our lab-grown diamonds are 100% real diamonds with the same physical, chemical, and optical properties as mined diamonds. The only difference is their origin. Lumière diamonds are grown in a controlled laboratory environment using advanced technological processes that replicate the natural diamond-growing conditions.
Identifying the differences between mined and lab-grown diamonds requires specialized equipment that is typically found only in professional gemological laboratories. To the naked eye, both types of diamonds appear identical, reflecting the same level of sparkle and beauty.
ORDERS
Your stunning jewelry will be accompanied by a diamond certificate, and we will send your order receipt directly to your email.
Due to the bespoke nature of our jewelry, once an order has entered the production process, it cannot be canceled. However, if you need to make any alterations, please contact us promptly. We will check the current stage of your order and determine if modifications are possible.
Yes. For all of the pieces on our website, you can customize your jewelry by choosing the specific carat and material of the setting. We also provide a complimentary engraving service to add a personal touch to your customized jewelry. If you’re drawn to one of our existing designs but want a slight modification our specialists are here to make sure it perfectly suits your taste.
Definitely! Our expert jewelers are here to help you create a piece that perfectly captures your vision.
Start by sending us your ideas, along with any images that inspire you. Our design team will then reach out to discuss your concept and provide a quote. If you approve the quote, we’ll create a computer-generated designs for you. Once you’ve approved the designs, we’ll source the perfect center stones and begin crafting your jewelry in our workshop. The time needed to complete your piece will depend on the complexity of the design.
GIFTING
Absolutely! All our products are elegantly packaged in luxurious boxes. If you desire a personalized touch, you have the option to add a handwritten note. Simply include your message in the notes section while placing the order to make your gift even more special.
Certainly! At Lumière, we offer digital gift cards that are sent immediately via email. You have the option to print the gift card or send it to someone special. These gift cards are valid indefinitely and can be applied toward any product in our collection.
Yes! We understand that choosing the right diamond can be daunting, especially for first-time buyers. We recommend familiarizing yourself with the basics of diamonds, particularly the 4Cs—cut, color, clarity, and carat weight. Visit our diamond education section for detailed information on how to select the perfect diamond or the perfect engagement ring. Additionally, our jewelry specialists are available to assist you via chat at any time.
SHIPPING
We offer free shipping on all orders.
You can order Lumière products to any European country.
At Lumière, we are committed to crafting personalized jewelry of the highest quality, tailored specifically for you. Each piece receives meticulous attention to detail, requiring approximately 10 working days to construct. Following creation, delivery typically takes an additional 5 working days. We appreciate your patience as we ensure your bespoke jewelry meets our exacting standards.
Once your order is dispatched, you will receive an email with a tracking link. Use this link to monitor the progress of your shipment. If you encounter any issues or have questions, please contact us for assistance. We’re here to help ensure your order arrives smoothly.
No additional duties and taxes will be charged upon arrival. The price you see and pay at the checkout is the total cost.
Yes, your order will be fully insured by Lumière until it is signed for upon delivery.
RETURNS
Your stunning jewelry will be accompanied by a diamond certificate, and we will send your order receipt directly to your email.
Due to the bespoke nature of our jewelry, once an order has entered the production process, it cannot be canceled. However, if you need to make any alterations, please contact us promptly. We will check the current stage of your order and determine if modifications are possible.
Absolutely! All our products are elegantly packaged in luxurious boxes. If you desire a personalized touch, you have the option to add a handwritten note. Simply include your message in the notes section while placing the order to make your gift even more special.
WARRANTY & REPAIRSS
At Lumière, each piece of our jewelry comes with a 2-year warranty covering any manufacturing defects. Please note that this warranty does not cover damage from accidents, normal wear and tear including scratches, or misuse of the jewelry.
Yes, Lumière offers repair services for our jewelry. Send us a message! We’re here to help.